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Privacy Policy

1. Introduction

P M Autobody Repairs Ltd (“we”, “us”, “our”) is a family-run independent body repair centre established in 2001, based at Horbury Junction Industrial Estate, Wakefield (WF4 5ER). We provide comprehensive vehicle bodywork, including cars, motorhomes, caravans, SMART repairs, alloy wheel refurbishment, and insurance-approved accident work. We respect your privacy and process all personal data in compliance with UK GDPR whenever you use our website, contact us, or engage our services 

2. Data Controller & Contact Details

P M Autobody Repairs Ltd
Horbury Junction Industrial Estate, Calder Vale Rd, Wakefield WF4 5ER
 01924 263848 ·  paul@pmautobodys.co.uk 

3. Personal Data We Collect

  • Enquiry & booking forms: name, email, telephone, vehicle type, service requested

  • Communications: records of calls, emails, contact‐form submissions

  • Website analytics: anonymised IP, device/browser data, visited pages, session length—collected via essential and performance cookies; no advertising or profiling cookies used

4. How We Use Your Data

  • Provide quotes and perform repairs (accident, dent, alloy wheel refurbishment, caravan/motorhome repair, SMART repairs)

  • Send confirmations, invoices, reminders, follow-ups

  • Enhance website performance via anonymised analytics

  • Keep records for insurance, VAT, warranty, and legal compliance

5. Legal Basis for Processing

  • Contractual necessity: to carry out the services you request

  • Legitimate interests: to operate and improve our business and website

  • Consent: for optional marketing or communications

  • Legal obligation: for statutory record-keeping (insurance, VAT, audits)

6. Data Sharing

We do not sell or rent your data. It is shared only with:

  • GDPR-compliant service providers (hosting, email, analytics)

  • Insurance companies or regulatory bodies, but only when required by law

7. Cookies & Tracking

  • Essential cookies: for form functionality and site navigation

  • Performance cookies: anonymised analytics only
    We do not use advertising, profiling, or third-party tracking cookies 

8. Data Retention

  • Service and enquiry records: kept for up to 7 years

  • Analytics logs: anonymised session data deleted after 24 months; aggregated data kept for business insight

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, restrict, or export your personal data

  • Withdraw consent or object to processing

  • Lodge a complaint with the ICO
    Please contact us via the details provided above to exercise your rights.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is entirely impenetrable, we adhere to industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers occur.

12. Policy Changes

We may update this policy occasionally. Continued use of our site or services implies acceptance of the current version. The Effective Date above reflects the latest version.

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